It’s All About Speed, Frequency and Convenience
VIA introduced a new schedule on January 24, 2012. This schedule shortens the trip time for some of the most popular routes in the Montreal-Ottawa-Toronto triangle where 50% of our passenger traffic happens. New frequencies are introduced to better meet the needs of travellers. Of particular note is the introduction of an express train between Ottawa and Toronto leaving both cities at 17:00 and making the journey in less than 4 hours. Combined with VIA’s world-class mobile Wi-Fi service, this trip is now shorter and more productive than ever before.
Shorter trip times, more frequent departures and better use of time through Wi-Fi, food & beverage service, and a comfortable environment – that is what travellers demand if they are to choose train travel over their car. This new schedule is only one initiative in response to this demand. We anticipate it will attract some 100,000 new passengers annually.
And that is the equation: if train service improves, more people will take the train; and, if more people take the train, funds will be generated so that train service can continue to improve. An improved passenger rail service used by more people is the right thing for Canada- it will lead to fewer cars on the roads, a smaller carbon footprint, safer and more productive travel and eventually, more frequent and accessible inter-city travel by all Canadians. Ultimately, changes that increase ridership will enable VIA to continuously improve its service without relying on increased government funding.
Thanks to other major infrastructure projects between Toronto, Ottawa and Montreal, VIA plans to introduce even more schedule improvements later in 2012, further reducing trip times and increasing frequencies. At the same time, new or renovated stations will be completed while ticketing and on-board service will be enhanced through the use of mobile technology. So stay tuned…
Making schedule changes and responding to customer demand requires careful research and planning. At VIA, the performance of each current and proposed train is analyzed in terms of passenger traffic and financial viability. Adjustments are made to align the schedule with traffic patterns, customer demand and the availability of tracks shared with freight railways. Once implemented, these changes are monitored to determine whether the objective is being met and what further changes could enhance the service while improving its financial viability.
That’s where you come in. By providing feedback – good or bad – on the new schedule and your desired schedule, you can assist VIA in making it easier for you and people like you to choose “the more human way to travel”. We thank you in advance for your feedback.
You can share your thoughts in the comments section below.
To see highlights of the changes for your city, click here.
To check out the complete new schedule, click here.